Frequently Asked Questions

Passwords are now case-sensitive. We recommend that you reset your password and store in a safe location. You can find the “Password Reset” link in the footer under Help/Support.

Saint Lucia Expert Program requires a modern browser capable of displaying HTML5 (make sure you have the latest version of Google Chrome, Apple Safari, Firefox or Microsoft Edge).

The first step is to register and complete your profile information. Once registered, you can participate in one or all of the available specialist programs. Select a course, click start course, read the available course lessons and complete the exam. Once you pass, your certificate will be ready for download.

Booking Monitor (ATM) is a recording module for tracking your bookings. Using the Booking Monitor to track your bookings automatically enters you to win FAM trips, agent discounts and other special offers.

If you’ve entered your bookings in a previous session, you can view them (or add more) by accessing the Booking Monitor’s link in the main navigation menu.

Dates cannot be entered manually, please select dates utilizing the calendar icon next to the required date field. Click on the calendar title bar to display different month and year options.